Our services
FamilyCare Haven is committed to providing the high-quality, compassionate care every patient deserves. To better serve our community, we’ve thoughtfully adapted our approach by offering modern, patient-centered medical model options that meet today’s healthcare needs. These include a Direct Primary Care (DPC) model, a traditional insurance/fee-for-service model, and a cash-pay model for select wellness services such as IV hydration, vitamin supplementation, coaching/consulting, and weight loss support. These enhancements are designed to deliver greater flexibility, transparency, and personalized attention for every individual we serve.
Direct Primary Care
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A DPC practice is The Direct Primary Care (DPC) model which is a membership-based approach to healthcare that provides comprehensive primary care services directly to patients, bypassing insurance companies. Patients pay a monthly or annual fee to their DPC provider, which covers a wide range of services, including office visits, preventive care, and chronic disease management. DPC practices typically serve smaller patient panels, enabling longer appointment times, enhanced access to care, and stronger doctor-patient relationships. This model benefits most patients who have a high-deductible plan, but any patient can join this model
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FamilyCare Haven’s DPC Model:
Any patient can choose from this model, but will typically benefit patients who have a higher deductible plan or out of pocket max if your plan is >$2500 a year. If you choose to be a DPC patient you will be billed monthly, biannual or annual cash fees that will include all of the following:
Annual Physical, Follow Up visits, Sick & Urgent Visits, Telemedicine, Phone Calls, Portal Messages and Emails. Procedures included are EKG, PFT’s and Ear flushes.
We can provide discounts for the following procedures; Skin Tag Removal, I&D abscess, Vitamin B12 Injection, Iron infusions, IV Fluid Treatment. The goal for DPC patients is to have more personalized care: Fast Appointment Access Lower Wait Times More Provider Time (30-60 minutes) Provider Level Care Every Time Direct line to provider Better Coordinated Care with Specialists After-Hours Access Discounted Unscheduled After-Hour Visits
Learn More About the Direct Primary Care (DPC) ModelFor those interested in exploring the principles, benefits, and growing impact of the Direct Primary Care model, the following resources offer in-depth information and insights:
I am Direct Care – Who is Direct Care?
A foundational overview of the DPC model and its purpose in today’s healthcare landscape.DPC Frontier Mapper
An interactive map showcasing existing DPC practices across the country.Direct Specialty Care Alliance (DSC Alliance)
A resource focused on the expansion of direct care into specialty medicine.
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If you have specific questions or would like to know if this would be the best model for you, a staff member can help you to delineate.
*Can provide a trial for six months if interested but only one time. Can also provide a discount if paying upfront cost for annual fees or discount for more than one family member.
*Can provide discounts for other Cash pay services offered by the practice (coaching/ consulting, IV hydration, vitamin supplementation, Infusions)
DPC practices do not bill insurance for primary care services, as they are covered by the membership fee. In a concierge medicine practice, providers may still bill insurance for services rendered in addition to the membership fee. -
DPC Membership Pricing(Monthly Rates)
Infants (0–2 years): $99/month
Children & Young Adults (3–21 years): $89/month
Adults (22–65 years): $109/month
Seniors (65+ years): $129/month
Group Rates for EmployersSmall employers interested in coverage options for their company are encouraged to contact our office for customized group pricing.
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Frequent questions asked:
Do I still need health insurance?
You can still carry health insurance if you are a DPC patient. We do recommend that you still have health insurance to cover you in case of emergency room visits, hospitalization, surgery, or high-cost medications. You can also use your health insurance to cover costs of labs, imaging, vaccines, or specialists that you may need.
Does membership count as health insurance?
No. Our membership is not an insurance plan. It does not replace any health coverage that you may have, and it does not fulfill the requirements of any mandatory federal health coverage. Membership does not include hospital services, emergency room services, or any other health services not personally provided by our practice provider.
Do you accept Medicare patients?
We accept Federal Medicare Part B, and can bill Part B plans. We are out-of-network with Private Medicare Advantage (Part C).
What is not included in membership?
Membership does not include: Labs – blood work, pathology (paps, biopsy) & Imaging – x ray, CT scan, MRI scan, etc Vaccines In-Office Procedure and Labs You can use cash/self pay or your insurance for other health care needs.
What does DPC membership include?
Medical Services: Annual physical, Follow Up, Sick Visit, Chronic Disease Management, Acute/ Urgent Illness or Injury, Pre-Op, All scheduled visits including office and telemedicine EKG, PFTs, Ear Wax Removal simple office procedures Discounted Office Treatments (eg. IV Fluids, Injection Meds, etc) & Point-Of-Care Office Labs.
Non-Medical, Personalized Services: Better appointment access, Minimal wait time, More Provider Time (30-60 minutes), One line access to provider, NP personalized care every time, Ability to Request Home Visits, After Hours Access. Discounted Unscheduled, After-Hours Visits, No Copays | Transparent Pricing
Do you accept insurance?
No, direct primary care/ concierge practice. We are out-of-network with private insurances, Medicare Advantage plans, and Medicaid. We do not bill insurance with the exception of Federal Medicare Part B. By doing so, we are able to offer more affordable pricing directly to you – via an annual or monthly membership.
Can I use my HSA or FSA to pay for membership?
Yes in many cases, since DPC membership is for provider services, they can be an eligible expense for health savings accounts (HSA) and flexible savings accounts. Please discuss and confirm this with your HR or accountant.
How can I cancel membership?
You may cancel by giving 30 days written notice – email is acceptable. There are no refunds. All changes are effective on the next billing cycle. If you cancel within the first 3 months of starting, there is a $150 early cancellation fee. If you allow membership to lapse or if you cancel membership and later want to re-join at a later date, you will be considered on a space-available basis and be charged a $200 re-enrollment fee.
Do you offer discount prescription medications and labs?
We do not offer medication dispensing through our office.
We will provide you with a discount for each family member that is joined with you.
You will have access to additional discounts of 25% off if you choose any of the additional services such as IV infusions, vitamin supplementation, B12 injections, Iron injections, weight loss, coaching and consulting.
* 10% Discount for couples and families (living in same household)
There is a one-time enrollment fee of $100 per person, or $150 per household.
Registration fee will not be charged until the first onboarding visit.
Home visits may be discussed in future for special circumstances.
There is a $200 re-enrollment fee for patients who leave the practice and return at a later date.
Where do you treat patients?
We offer In office and telemedicine services in East Syracuse, New York.
What holidays are the offices closed?
New Year’s Eve & Day
Memorial Day
July 4th
Labor Day
Thanksgiving Day & Day after Christmas Eve & Day -
Goldstein ND, Yerkes P.
Are Direct Primary Care Practices Located in Health Professional Shortage Areas?
Annals of Family Medicine. 2024 Nov–Dec; 22(6): 522–524.
doi: 10.1370/afm.3168 | PMID: 39586711Tecco H, Rahim FO, Lalwani P, Palakodeti S.
Direct Primary Care: Financial Analysis and Potential to Reshape the U.S. Healthcare Landscape.
Journal of General Internal Medicine. Published online 2024 Sep 25.
doi: 10.1007/s11606-024-09038-5 | PMID: 39320585Liaw W, King B, Olaisen H, Pastoor S, Kiaghadi A, Cloven N, Reed B, Matuk-Villazon O, Waldren S, Spann S.
How an Academic Direct Primary Care Clinic Served Patients from Vulnerable Communities.
Journal of the American Board of Family Medicine. 2024 May–Jun; 37(3): 455–465.
doi: 10.3122/jabfm.2023.230346R1 | PMID: 39142864Tou LC, Jeyakumar SJ, Siddiqui TA, Ravi S, Prakash N.
Understanding Patient Perceptions Towards Direct Primary Care: A Focus Group Study.
Journal of Patient Experience. 2022 Aug 1; 9: 23743735221117359.
doi: 10.1177/23743735221117359
PMID: 35936512 | PMCID: PMC9350501Mechley AR.
Direct Primary Care: A Successful Financial Model for the Clinical Practice of Lifestyle Medicine.
American Journal of Lifestyle Medicine. 2021 Apr 15; 15(5): 557–562.
doi: 10.1177/15598276211006624
PMID: 34646107 | PMCID: PMC8504342Ghany R, Tamariz L, Chen G, Dawkins E, Ghany A, Forbes E, Tajiri T, Palacio A.
High-Touch Care Leads to Better Outcomes and Lower Costs in a Senior Population.
American Journal of Managed Care. 2018 Sep 1; Published online 2018 Aug 28.
Insurance & Fee-For-Service
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In the fee-for-service (FFS) payment model, healthcare providers and physicians are reimbursed individually (typically through insurance, once credentialed) for each service or procedure they perform, rather than receiving bundled payments. This unbundled structure enables providers to receive compensation from insurance companies, government agencies, and patients based on the specific services offered to each patient.
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Fee for Service, Insurance Based Model:
For those with low deductibles and out of pocket max. Typically better served for Medicare and Medicaid patients. This is a method in which doctors and other health care providers are paid for each service performed. Examples of services include tests and office visits, referrals to specialists and procedural visits.
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The following list of insurance providers we work with is intended as a general reference and is not comprehensive. We are currently in the process of credentialing, and our network affiliations may evolve during this time.
AETNA
EMBLEM HEALTH
EXCELLUS
FIDELIS
HUMANA
MARTIN’S POINT
MEDICAID
MEDICARE
MEDICARE RAILROAD
MEDIGOLD
MOLINA
MULTIPLAN
MVP
NASCENTIA HEALTH
TRICARE
UMR AND POMCO
UNITED HEALTHCARE (UHC)
WELLCARE -
Copays, deductibles, and out-of-pocket expenses may vary depending on your individual plan.
Cash-Pay & Specialty Services
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The cash-pay model for specialty services allows patients to access in-person, telehealth, or phone-based specialty services that are often not covered by insurance. Our model offers a variety of services, including an IV hydration clinic, vitamin supplementation and injections, weight loss coaching using a natural approach, and coaching for patients dealing with conditions like PCOS, insulin resistance, metabolic syndrome, family members with addiction issues, diabetes, and nutritional concerns. Additionally, the practice provides consulting services for nurse practitioner students.
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While we are in the process of becoming credentialed with insurance providers, we offer a Cash Pay option to ensure patients can still access care without delay.
Telehealth visits: $60
In-office visits: $110
Patients may choose to submit their receipts to their insurance providers to inquire about possible reimbursement during this interim period.
Once credentialing is complete, we will begin billing insurance directly. At that time, patients will only be responsible for their standard copayments at the time of visit.
Please note: The credentialing process typically takes 60–90 days, though in some cases it may take up to 6 months.
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We’re excited to offer additional specialty services designed to support your health and wellness. These services are available as self-pay (cash-based) options, meaning they are not billed through insurance.
1.) IV hydration, IV supplementation, Vitamin injections : FEEL Better QUICKLY!! Best used during times of dehydration (illness, hangovers, vitamin deficiencies, Fatigue, chronic pain). Cash prices to each injection are listed in the attached IV Infusions brochure. The price ranges from $150-180, and each IV push medication ranges from $25-50.
2.) Coaching and Consulting: Will provide coaching and consulting on the following topics: Weight loss, PCOS/ Insulin resistance, nutritional counseling in diabetics, Diabetes, and family members with addiction. Additionally, consulting services for NP students or new student graduates who would like assistance with intro to practice and/or billing. (An initial consult is $100 for the initial intake and $60 for every 30 min follow-up after, you can also have just a one-time coaching/ consult fee of $150 if desired) More Information included in the Coaching and Consulting brochure.
3.) Vitamin supplementation sales: We will actively be listing and offering Full script services through our practice for natural supplementation, so patients are able to obtain cleaner supplements through a more direct process. -
Specialty Services Pricing (Cash-Based)
IV Infusions: $150–$180
IV Push Medications: $25–$50
Initial Coaching/Consulting Intake: $100
Coaching/Consulting Follow-Up (30 mins): $60
One-Time Coaching/Consultation Fee: $150
“At Familycare Haven, we believe family extends beyond blood—it’s about compassion, unwavering support, and being there for one another through every stage of life.”
— FAMILYCARE HAVEN
